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    • International shipping. Free delivery within EU on orders above 200€
    • 2-6 days

Terms & Conditions

Payment

International:

All prices are designated in Euro (€). For countries outside of the European Union prices are designated without tax (except for Norway and Great Britain). The price applicable is that of which is stated on the day the order is made.

We're using DIBS Payment Service, which is one of the world's leading payment service providers. DIBS handles your card information directly and securely. No card details are saved at Vallgatan 12. Payment can be done via bank card, charge card or credit card if connected to Visa or MasterCard. Please observe that the delivery recipient's name and address must match with the card/account holder's name and address. Vallgatan 12 will not ask for any additional charges for payment with card. We use a safety standard produced by VISA and MasterCard for payment over Internet. The transfer takes place with a safe SSL-encryption. This means no one without permission can see your card details. Contact your card issuer if you have any questions regarding payment.

Within Sweden:

All prices are designated in Swedish Kronor (SEK), including VAT. When a delivery country other than Sweden is selected in the shopping cart, prices change to Euro (€). The price applicable is that of which is stated on the day the order is made.

For purchases within Sweden, we offer Klarna Checkout payment solution where you can pay easily with invoice, part payment, card or direct payment. Read more about Klarna's terms here.

Our physical store Vallgatan 12 in Gothenburg only approves payment by card, Klarna or Swish.

 

Delivery

Stock items are all products if not specifically stated otherwise. Stock products are normally sent from us within 1-3 business days. If a large order is made or a delivery from supplier is delayed the products could have a longer delivery time. In these cases the buyer is informed of this as soon as we have handled the order. 

Non-stock items are products that have specific terms of delivery. All given delivery times for non-stock items are approximated. If the delivery time is not stated we will come back to you together with the order processing. If you order more than one product with different delivery times at the same time, they will be sent at the same time when all products have arrived to us. Non-stock items and products that are made-to-order are not allowed to return.

Delivery options and delivery cost

International:

For delivery within Europe, a shipping fee of 15 € will be charged (free shipping on purchases above 200 €). The order will be delivered to your local DHL service point or directly home depending on which country you're ordering from.

For countries outside of Europe, a shipping fee of 25 € will be charged. The order is sent with DHL express delivery. 

For some large products, a product-specific shipping fee may apply. In the special cases where we charge a product-specific shipping fee, it is automatically added to the shopping cart.

Within Sweden:

For service point delivery within Sweden, a shipping fee of SEK 75 will be charged (free shipping on purchases over SEK 700). We offer home delivery within some areas in Sweden for SEK 90. Where home delivery is possible, an alternative automatically appears in the shopping cart thanks to postcode validation. We offer free pick-up in our physical store as an environmentally smart alternative. We will contact you via email when your order is ready for pickup. Pickup takes place during regular opening hours and within 2 weeks.

For some large products, a product-specific shipping fee may apply. In the special cases where we charge a product-specific shipping fee, it is automatically added to the shopping cart.

 

Returns

For orders placed in our webstore or via phone Distanshandelslagen is applied. This means that customers have the right to return a purchase within 14 days after receiving the order. The products must be returned in the same condition as they were delivered together with the original packaging and associated labels. We do not accept returns of products that have been used for styling or other purposes. When you utilize your right to undo your purchase the return shipping cost is on the customer. The return must be sent with a return shipping label issued by Vallgatan 12. We have no ability to fetch the package at a delivery point or the shipping company's distribution centre. Non-stock items and products that are made-to-order are not allowed to return. Items sealed for hygiene reasons such as underwear, beachwear and beauty products cannot be returned unless deemed faulty. Gift certificates, posters, books and magazines are also excluded from the returning right. Returns are normally handled within 1-3 weeks of arrival and the return cost is deducted from the refund.

The fee for returns varies depending on which country you're ordering from and the parcel size. For small and medium-sized parcels, the following fee applies for return:

Europe: 15 €
Countries outside Europe: 25 €
Sweden: SEK 75

Return instructions:

  1. First check that your return meets our return conditions
  2. Contact order@vallgatan12.se and request a return shipping label (specify your order number)
  3. Fill in the return form included in the order or download and print it here
  4. Carefully pack the products you want to return
  5. Print the return shipping label and attach it to the parcel. Leave it at your local DHL Service Point.

Vallgatan 12 is not responsible for any transport damage during return shipping. Therefore, make sure that your return is carefully packed.

 

Fee for unclaimed consignments or failed delivery attempt

In case of automatically returned orders due tothe buyer has not collected the package from delivery point, has not been reachable on supplied mobile number for notification, refused to receive delivery or stated incorrect name-, address or contact details, we will charge the customer a fee. This fee is charged to cover shipping, return shipping, packaging and handling costs. The fee varies depending on the order country and parcel size. For small and medium-sized parcels, the following fee applies for unclaimed consignments or failed delivery attempts:

Europe: 40 € 
Countries outside Europe: 60 €
Sweden: SEK 300

In cases where pickup at Vallgatan 12 has been chosen as the delivery alternative, the customer must pickup his order within 14 days. After 14 days, it is no longer possible to return the order or we have the right of charge a fee of SEK 300.

The fee is debited via invoice or by deducting the amount from the order amount that is refunded after the return has arrived at Vallgatan 12. In cases where the recipient is not present at the time of delivery and wants the order sent again, a cost for a new delivery attempt is added.

 

Complaints

You have the right to complain about a product if it is affected by manufacturing defects. Contact us within 14 days at order@vallgatan12.se and attach clear pictures of the incorrect item. We review all complaint cases individually and will return with a message via email shortly. In the case of approved complaint cases, we are responsible for extra shipping costs. We primarily make sure to repair or replace the product. If this is not possible, we will issue a refund.


Transport damages

Check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be complained to us, the damage must have been noted at the service point and/or by the courier. If you discover hidden faults or transport damage after opening the package, please contact order@vallgatan12.se directly. Attach clear pictures of defective and packaging. In order for us to be able to complain about transport damage to the shipping company, we need to report the transport damage within 1-3 days. We are therefore grateful if you report the damage within this time.

 

Other

In our privacy policy, you can read more about how we handle personal data and take into account the data protection regulation GDPR.

All attempted fraud is reported to the police. Vallgatan 12 reserves the right to cancel a purchase if fraud is suspected. If you are under 18 years of age, you need your parent's permission to order from us.

We strive to reproduce colors and textures on our website as well as possible. How colors are reproduced depends, among other things, on the device, the monitor settings and other factors. This together means that there may be a certain difference between how a product is reflected in the image and in reality.

We carry the right to afterwards correct eventual faults in details on the site. We reserve ourselves for any faults including product information, price, shipping, stock etc. Even after a completed purchase and delivered order confimation we have the right to change details at any misprints. 


Company details

Vallgatan 12 and GBG AB
Address: Vallgatan 12, 411 16 Gothenburg
Phone: 031-13 03 95
Email: info@vallgatan12.se